Create your free account and start sending money worldwide in seconds.
Welcome to Nexo Remit. These Terms & Conditions (“Terms”) govern your access to and use of the Nexo Remit website, online platform, money transfer services, and related services (collectively, the “Services”).
By accessing our website, creating an account, submitting information, or initiating a money transfer through Nexo Remit, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please do not use our Services.
Nexo Remit provides international money transfer services that enable eligible customers to send money to supported countries and recipients.
Depending on the transaction, the Services may involve banks, payment institutions, electronic money institutions, correspondent banks, local payout partners, financial institutions, or other third-party service providers.
The availability of a particular transfer method, destination, currency, or payout option may vary depending on applicable laws, regulations, financial institutions, and our service partners.
Business Name: Nexo Remit
Address: 20 Constable Street, Manchester, England, M18 8QE
Email: info@nexoremit.com
Phone: +44 7480269115
Website: nexoremit.com
Where a specific regulatory disclosure is legally required, the relevant information will be provided to customers through our website or during the applicable transaction process.
These Terms form a legally binding agreement between you and Nexo Remit concerning your use of our Services.
By using our Services, you agree to:
Comply with these Terms;
Provide accurate and truthful information;
Use the Services only for lawful purposes;
Comply with applicable laws and regulations;
Cooperate with identity and security verification procedures; and
Accept the applicable fees, exchange rates, and transaction conditions presented before confirming a transfer.
To use Nexo Remit's Services, you must:
Be at least 18 years old, unless applicable law permits otherwise;
Have legal capacity to enter into a binding agreement;
Provide valid and accurate personal information;
Have a valid payment method accepted by Nexo Remit;
Use the Services for legitimate and lawful purposes; and
Meet any additional eligibility requirements applicable to the destination country or transfer method.
We may refuse or restrict access to our Services where required by law, regulation, security requirements, or our internal risk and compliance procedures.
Certain Nexo Remit Services may require you to create an account.
When registering, you agree to provide accurate, complete, and current information.
You are responsible for:
Keeping your account information accurate;
Protecting your username, password, and authentication information;
Preventing unauthorised access to your account;
Not sharing your login credentials with another person; and
Notifying us promptly if you believe your account has been compromised.
We may suspend or restrict an account if we reasonably believe that it has been compromised, misused, or used in violation of these Terms or applicable law.
Nexo Remit may be required to verify your identity before providing certain Services or processing particular transactions.
As part of our Know Your Customer (“KYC”) and compliance procedures, we may request:
Full legal name;
Date of birth;
Residential address;
Telephone number;
Identification documents;
Proof of address;
Source-of-funds information;
Purpose of the transaction;
Recipient information; and
Other information reasonably required for verification.
You agree to provide accurate and genuine information and documentation.
If you fail to provide requested information, or if the information cannot be satisfactorily verified, we may delay, reject, suspend, or cancel the relevant transaction where permitted by law.
Nexo Remit maintains procedures designed to help prevent the Services from being used for money laundering, terrorist financing, fraud, sanctions evasion, and other unlawful activities.
We may conduct transaction monitoring, sanctions screening, fraud checks, risk assessments, and other compliance checks.
We may:
Request additional information or documentation;
Delay a transaction while checks are completed;
Refuse or cancel a transaction;
Restrict or suspend an account; or
Take other action where required or permitted by applicable law.
Where legally required, we may report suspicious activity or transactions to the appropriate authorities.
We may be unable to disclose certain information about compliance reviews where disclosure is prohibited by law.
You confirm that any money used to initiate a transfer through Nexo Remit is lawfully obtained and that you are legally entitled to use those funds.
You must not use our Services to transfer funds obtained through:
Fraud;
Theft;
Unauthorised access;
Deception;
Criminal activity; or
Any other unlawful activity.
We may request evidence regarding the source of funds or purpose of a transaction.
When initiating a transfer, you must provide accurate information about yourself and the recipient.
Depending on the destination and delivery method, we may require:
Recipient's full name;
Recipient's bank or payment account details;
IBAN or equivalent account information;
Bank name;
Mobile telephone number;
Recipient address;
Destination country;
Currency; and
Other information required to complete the transaction.
You are responsible for reviewing all information carefully before confirming a transfer.
Nexo Remit is not responsible for losses or delays caused by incorrect, incomplete, or outdated information supplied by you.
Before completing a transfer, we will provide applicable transaction information, which may include:
Amount being sent;
Transfer fee;
Applicable exchange rate;
Amount expected to be received;
Currency;
Recipient details;
Applicable charges;
Estimated delivery time; and
Other relevant transaction information.
You should carefully review this information before confirming the transaction.
Once a transaction has been submitted, processing may begin immediately.
Applicable fees will be displayed or otherwise communicated before you confirm your transfer, where required by applicable law.
Fees may vary depending on factors including:
Amount transferred;
Destination country;
Currency;
Payment method;
Delivery method;
Transfer speed; and
Applicable third-party costs.
Additional charges may sometimes be imposed by receiving banks, correspondent banks, intermediary institutions, or other third-party providers.
Where such charges are known to Nexo Remit and are required to be disclosed, we will provide the relevant information.
Currency exchange rates may change frequently based on market conditions.
The exchange rate applicable to your transaction will be displayed or communicated during the transfer process, where applicable.
The exchange rate may include a margin or markup where permitted by applicable law.
Once a transfer is confirmed, the applicable exchange rate may not be changed except where required due to a transaction failure, correction, refund, cancellation, or other circumstances disclosed to you.
Nexo Remit aims to process transfers within the estimated timeframe presented during the transaction.
However, delivery times are estimates and may vary.
A transfer may be delayed due to:
Bank processing times;
Recipient institution processing;
Weekends or public holidays;
Compliance or identity verification;
Fraud prevention checks;
Sanctions screening;
Incorrect recipient information;
Payment processing issues;
Currency or destination restrictions;
Technical problems;
Correspondent or intermediary institutions; or
Circumstances outside our reasonable control.
Unless expressly stated otherwise, an estimated delivery time does not constitute a guarantee.
A transaction may be placed in a pending status while additional checks or information are required.
We may contact you to request additional documentation or clarification.
You agree to respond promptly to reasonable requests for information.
Failure to provide requested information may result in the transaction being delayed, rejected, cancelled, or otherwise restricted.
You are responsible for ensuring that the recipient information you provide is accurate.
Before confirming a transfer, carefully check:
Recipient name;
Account number;
IBAN or equivalent;
Bank details;
Destination country;
Currency;
Amount; and
Any other required recipient information.
Where funds have been delivered based on the information supplied by you, recovery may not be possible.
Nexo Remit may attempt to assist with recovery where reasonably possible, but cannot guarantee that funds can be recovered from an incorrect recipient or account.
You must not use Nexo Remit for any unlawful or prohibited purpose.
Prohibited activities include, but are not limited to:
Money laundering;
Terrorist financing;
Fraud;
Scams;
Theft;
Sanctions evasion;
Financing criminal activity;
Use of stolen funds;
Concealing the source or destination of funds;
Transactions intended to circumvent legal or regulatory requirements;
Any activity prohibited under applicable law; or
Any activity that creates an unacceptable legal, regulatory, fraud, or financial risk.
We reserve the right to reject or restrict any transaction that we reasonably believe may violate these Terms or applicable law.
Where legally permitted, you may request cancellation of a transfer before it has been completed.
Cancellation is not guaranteed.
A transaction may no longer be cancellable where:
Funds have already been delivered;
The recipient has collected the funds;
The receiving institution has accepted or processed the payment;
The transaction has reached an irreversible processing stage; or
Applicable law or regulatory requirements prevent cancellation.
If you wish to cancel a transaction, you should contact Nexo Remit as soon as possible using the contact information provided on our website.
Where a transaction is eligible for a refund, Nexo Remit will process the refund in accordance with applicable law and the circumstances of the transaction.
Refund eligibility may depend on:
Whether the transfer has already been completed;
The reason for cancellation or failure;
Applicable fees;
Third-party charges;
Currency conversion differences;
Payment method; and
Applicable legal or regulatory requirements.
Where a refund is legally required, we will comply with the applicable legal requirements.
We may require identity verification before processing a refund.
A transaction may fail for various reasons, including:
Insufficient funds;
Payment failure;
Incorrect recipient information;
Receiving-bank rejection;
Unsupported destination;
Unsupported currency;
Compliance restrictions;
Fraud prevention measures;
Sanctions screening;
Technical problems; or
Circumstances outside our reasonable control.
Where a transaction cannot be completed, we will take reasonable steps to determine the appropriate resolution, including processing an eligible refund where applicable.
Nexo Remit takes reasonable measures to protect its Services and customers against fraud, unauthorised activity, and security threats.
You are responsible for maintaining the security of your account and devices.
You should never share your password, authentication code, one-time passcode, or other confidential security information with another person.
If you suspect that your account or a transaction has been compromised, contact us immediately at:
Email: info@nexoremit.com
Phone: +44 7480269115
By using our Services, you agree to:
Provide truthful and accurate information;
Provide genuine identification documents when requested;
Review transaction information before confirming a transfer;
Use only lawful funds;
Keep your account credentials secure;
Notify us promptly of suspicious or unauthorised activity;
Respond to reasonable verification requests;
Comply with applicable laws; and
Use the Services in accordance with these Terms.
Certain aspects of a money transfer may be provided or facilitated by third parties, including banks, payment institutions, electronic money institutions, correspondent banks, card networks, local payout providers, and other financial institutions.
The services provided by these third parties may be subject to their own terms, policies, operating procedures, and legal requirements.
Nexo Remit may depend on these providers to complete certain transactions.
A delay, rejection, restriction, or failure by a third-party provider may affect the processing or delivery of a transaction.
We may suspend, restrict, or terminate your account or access to our Services where we reasonably believe that:
You have breached these Terms;
You have provided false or misleading information;
Your account presents a fraud or security risk;
Your activity may violate applicable law;
Your activity may breach sanctions or other restrictions;
Additional verification is required;
A transaction requires investigation;
We are required to do so by a competent authority; or
Continuing to provide Services would create an unacceptable legal, regulatory, or financial risk.
Where permitted by law, we will provide appropriate information regarding restrictions affecting your account or transaction.
We aim to maintain reliable and secure access to our website and Services.
However, we do not guarantee that our website or Services will always be:
Available;
Uninterrupted;
Error-free;
Free from technical problems; or
Available in every country or at all times.
Our Services may occasionally be unavailable due to maintenance, upgrades, technical problems, cybersecurity incidents, banking disruptions, telecommunications failures, or circumstances outside our reasonable control.
All content available through the Nexo Remit website, including:
Logos;
Branding;
Text;
Graphics;
Images;
Website design;
Software;
Page layouts; and
Other materials
is owned by Nexo Remit or its licensors unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.
Your personal information is handled in accordance with our Privacy Policy.
We may collect and process personal information for purposes including:
Providing our Services;
Creating and maintaining accounts;
Processing transactions;
Verifying identity;
Conducting KYC and AML checks;
Fraud prevention;
Sanctions screening;
Meeting legal and regulatory obligations;
Customer support;
Security;
Service improvement; and
Communicating important information regarding your account or transactions.
Please refer to our Privacy Policy for further information about how your personal information is collected, used, stored, and shared.
We are committed to providing a fair, transparent, and professional service.
If you are dissatisfied with our Services, you may contact us using:
Email: info@nexoremit.com
Phone: +44 7480269115
Address: 20 Constable Street, Manchester, England, M18 8QE
When submitting a complaint, please provide:
Your full name;
Contact information;
Transaction reference, where applicable;
Date of the transaction; and
A clear description of your complaint.
We will review and handle complaints in accordance with our applicable complaints procedures and legal or regulatory obligations.
Where another regulated financial institution or service provider is responsible for a particular part of a transaction, additional complaint or dispute-resolution procedures may apply.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
Subject to applicable law, Nexo Remit will not be responsible for losses or delays resulting from:
Incorrect information provided by you;
Your failure to secure your account;
Delays caused by banks or financial institutions;
Delays caused by intermediary or correspondent institutions;
Actions of the recipient or recipient's financial institution;
Your breach of these Terms;
Your unlawful use of the Services;
Events outside our reasonable control; or
Technical or communication failures outside our reasonable control.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights or protections available to you under applicable law.
Nexo Remit will not be responsible for delays or failures caused by circumstances reasonably beyond our control.
Such circumstances may include:
Natural disasters;
War;
Terrorism;
Civil unrest;
Government action;
Changes in law or regulation;
Sanctions or government restrictions;
Banking system failures;
Cybersecurity incidents;
Internet or telecommunications failures;
Power outages;
Strikes;
Financial institution failures; or
Other exceptional circumstances.
Where reasonably possible, we will take appropriate steps to minimise the impact of such events.
We may update these Terms from time to time to reflect:
Changes to our Services;
Changes in applicable law;
Regulatory requirements;
Security requirements;
Changes to our business practices; or
Improvements to our customer experience.
The latest version will be published on our website.
The “Last Updated” date at the top of these Terms indicates when the Terms were most recently updated.
Where required by applicable law, we will provide appropriate notice of material changes before they take effect.
These Terms shall be governed by the laws applicable to Nexo Remit and its Services, subject to any mandatory consumer protection rights that apply to you.
Where legally permitted, disputes relating to these Terms or the Services shall be subject to the jurisdiction of the courts of the relevant jurisdiction.
Nothing in this section is intended to prevent a consumer from exercising any mandatory rights available under the laws applicable to their circumstances.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.
The remaining provisions shall continue in full force and effect.
If Nexo Remit does not immediately enforce any provision of these Terms, this does not mean that Nexo Remit has waived its right to enforce that provision in the future.
Any waiver must be expressly made by Nexo Remit.
These Terms, together with our Privacy Policy, Cookie Policy, Refund and Cancellation Policy, and any other terms specifically applicable to individual Services, form the agreement between you and Nexo Remit concerning your use of our Services.
If there is a conflict between these Terms and mandatory legal requirements, the applicable legal requirements will prevail.
If you have any questions about these Terms, your account, or our money transfer Services, please contact us.
Nexo Remit
Address:
20 Constable Street
Manchester, England
M18 8QE
United Kingdom
Email: info@nexoremit.com
Phone: +44 7480269115
Website: nexoremit.com
We aim to provide our customers with a secure, transparent, convenient, and reliable international money transfer experience.
